Strategy adaptation for sustainable quality management in universities: a systematic literature review

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dc.authoridOzsen, Tolga/0000-0003-2074-427X
dc.authoridUslu, Baris/0000-0001-5941-1507
dc.authoridAypay, Ahmet/0000-0003-0568-8409
dc.contributor.authorOzsen, Tolga
dc.contributor.authorUslu, Baris
dc.contributor.authorAypay, Ahmet
dc.date.accessioned2025-01-27T20:27:10Z
dc.date.available2025-01-27T20:27:10Z
dc.date.issued2023
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractDespite its roots in environmental discussions, sustainability has become a critical term influencing every aspect of organisations. As human-oriented institutions, universities have also embraced the 'sustainable development' concept on the quality of their internal and external services. Two overarching questions are most important for university managers to strategically guide sustainable quality development in their institutions: Which strategies do university managers adapt to construct a sustainable quality management structure in their universities? and how are these adapted strategies related to different aspects/components of universities? In response, we employed a Systematic Literature Review (SLR) protocol to analyse the existing studies in the related literature. During the systematic review, we followed five steps sequentially: i) defining the research question(s), ii) setting inclusion-exclusion criteria, iii) recording eligible studies, iv) quality overview of selected studies, and v) discussing prominent results. To integrate the results, we benefitted from five enablers in the European Foundation for Quality Management (EFQM) model and the sub-sections given in the European University Association's (EUA) institutional evaluation reports. The results revealed that the initial steps for university leadership to establish a `Sustainable Quality Management' system are integrating a sustainable quality approach to the main strategy document, and then motivating their staff to participate in and enrich the reform-level cultural changes in their universities. This study also discusses the strategies adapted to sustain quality development in universities' teaching, research, societal services, and internationalisation practices.
dc.identifier.doi10.1007/s11233-022-09098-4
dc.identifier.endpage469
dc.identifier.issn1358-3883
dc.identifier.issn1573-1936
dc.identifier.issue4
dc.identifier.scopus2-s2.0-85140130139
dc.identifier.scopusqualityQ2
dc.identifier.startpage447
dc.identifier.urihttps://doi.org/10.1007/s11233-022-09098-4
dc.identifier.urihttps://hdl.handle.net/20.500.12428/22604
dc.identifier.volume29
dc.identifier.wosWOS:000869672300001
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer
dc.relation.ispartofTertiary Education and Management
dc.relation.publicationcategoryinfo:eu-repo/semantics/openAccess
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WoS_20250125
dc.subjectSustainability in higher education
dc.subjectQuality management in universities
dc.subjectSustainable quality development
dc.subjectSustainable quality strategies
dc.subjectSustainable quality management
dc.titleStrategy adaptation for sustainable quality management in universities: a systematic literature review
dc.typeReview Article

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