Exploring ChatGPT's role in healthcare management: Opportunities, ethical considerations, and future directions

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dc.contributor.authorAtalan, Abdulkadir
dc.contributor.authorKeskin, Abdulkadir
dc.contributor.authorOzer, Sueleyman
dc.date.accessioned2025-01-27T20:53:59Z
dc.date.available2025-01-27T20:53:59Z
dc.date.issued2024
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractThe ChatGPT initiative, an advanced AI application, has gained significant attention in diverse sectors, including business, technology, and research. Despite its novelty, it has been accepted across various domains, sparking discussions and shaping roadmaps. This article reviews different perspectives on ChatGPT, highlighting existing literature's prevailing lack of standardized evaluation methodologies. The study examines ChatGPT among natural language processing models, exploring its merits, drawbacks, limitations, and future expectations for its application in health quality and management. A meticulous analysis of 104 publications, covering titles, abstracts, and keywords, was independently conducted, addressing four main and seven sub-subjects. The review utilized PubMed, Scopus, Google Scholar, ScienceDirect, and preprint databases such as medRxiv, arXiv, and SSRN to select relevant articles. ChatGPT is expected to efficiently process and analyze extensive healthcare data, facilitating data-driven decision-making for healthcare organizations to enhance their services. However, it is crucial to acknowledge that ChatGPT models are incomplete substitutes for human healthcare professionals and have limitations in addressing complex medical issues. Consequently, this study underscores the imperative for full human supervision in medical services, emphasizing the essential role of humans in ensuring the quality and effective management of healthcare services.
dc.identifier.doi10.1080/20479700.2024.2444102
dc.identifier.issn2047-9700
dc.identifier.issn2047-9719
dc.identifier.scopus2-s2.0-85212963538
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.1080/20479700.2024.2444102
dc.identifier.urihttps://hdl.handle.net/20.500.12428/25933
dc.identifier.wosWOS:001383069100001
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherRoutledge Journals, Taylor & Francis Ltd
dc.relation.ispartofInternational Journal of Healthcare Management
dc.relation.publicationcategoryinfo:eu-repo/semantics/openAccess
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20250125
dc.subjectChatGPT
dc.subjectartificial intelligence
dc.subjecthealthcare service
dc.subjecthealthcare quality
dc.subjecthealthcare management
dc.titleExploring ChatGPT's role in healthcare management: Opportunities, ethical considerations, and future directions
dc.typeReview Article

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