Exploring ChatGPT's role in healthcare management: Opportunities, ethical considerations, and future directions
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Tarih
2024
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Routledge Journals, Taylor & Francis Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The ChatGPT initiative, an advanced AI application, has gained significant attention in diverse sectors, including business, technology, and research. Despite its novelty, it has been accepted across various domains, sparking discussions and shaping roadmaps. This article reviews different perspectives on ChatGPT, highlighting existing literature's prevailing lack of standardized evaluation methodologies. The study examines ChatGPT among natural language processing models, exploring its merits, drawbacks, limitations, and future expectations for its application in health quality and management. A meticulous analysis of 104 publications, covering titles, abstracts, and keywords, was independently conducted, addressing four main and seven sub-subjects. The review utilized PubMed, Scopus, Google Scholar, ScienceDirect, and preprint databases such as medRxiv, arXiv, and SSRN to select relevant articles. ChatGPT is expected to efficiently process and analyze extensive healthcare data, facilitating data-driven decision-making for healthcare organizations to enhance their services. However, it is crucial to acknowledge that ChatGPT models are incomplete substitutes for human healthcare professionals and have limitations in addressing complex medical issues. Consequently, this study underscores the imperative for full human supervision in medical services, emphasizing the essential role of humans in ensuring the quality and effective management of healthcare services.
Açıklama
Anahtar Kelimeler
ChatGPT, artificial intelligence, healthcare service, healthcare quality, healthcare management
Kaynak
International Journal of Healthcare Management
WoS Q Değeri
N/A
Scopus Q Değeri
Q1
