The impact of leader-member exchange on lodging employees' dynamic capacities: The mediating role of job satisfaction

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dc.authoridEsitti, Bekir/0000-0002-5240-9233
dc.contributor.authorEsitti, Bekir
dc.contributor.authorKasap, Mesut
dc.date.accessioned2025-01-27T20:45:40Z
dc.date.available2025-01-27T20:45:40Z
dc.date.issued2020
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractFirms take precautions with their dynamic capacities in response to rapidly changing and volatile conditions. Leader-member exchange refers to the importance of supervisors' role in shaping employees' work attitudes and job satisfaction. Previous researches on the relation between leader-member exchange and dynamic capabilities obtained mixed results; a call has been made for an examination of dynamic capabilities of lodging firms from the perspective of leader-member exchange. This research predicts that leader-member exchange is associated with dynamic capabilities and higher level of job satisfaction. Thus, this study examines the impact of five-star hotel employees' leader-member exchange on the dynamic capabilities of a hospitality organization and the mediation role of job satisfaction between leader-member exchange and dynamic capabilities. Results from five hotel teams in Istanbul with 390 employees show that job satisfaction has a meaningful and positive impact on dynamic capabilities. Leader-member exchange has a statistically significant impact on dynamic capabilities and job satisfaction partially mediating the relationship between leader-member exchange and dynamic capabilities. This study also provides valuable recommendations on how to assess the service quality of lodging firms by assessing their dynamic capabilities. Specifically, Istanbul's lodging firms should focus on job satisfaction to improve the dynamic capability of their employees.
dc.identifier.doi10.1177/1467358419826397
dc.identifier.endpage244
dc.identifier.issn1467-3584
dc.identifier.issn1742-9692
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85061187957
dc.identifier.scopusqualityQ1
dc.identifier.startpage237
dc.identifier.urihttps://doi.org/10.1177/1467358419826397
dc.identifier.urihttps://hdl.handle.net/20.500.12428/24673
dc.identifier.volume20
dc.identifier.wosWOS:000523040100009
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSage Publications Ltd
dc.relation.ispartofTourism and Hospitality Research
dc.relation.publicationcategoryinfo:eu-repo/semantics/openAccess
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20250125
dc.subjectDynamic capacity
dc.subjectleader-member exchange
dc.subjectjob satisfaction
dc.subjectlodging industry
dc.subjectIstanbul
dc.titleThe impact of leader-member exchange on lodging employees' dynamic capacities: The mediating role of job satisfaction
dc.typeArticle

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