Interval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors

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dc.authoridGürtürk, Mehmet / 0000-0002-8417-1274
dc.contributor.authorMollaoğlu, Mahmut
dc.contributor.authorGürtürk, Mehmet
dc.contributor.authorÇelik, Erkan
dc.contributor.authorGül, Muhammet
dc.date.accessioned2025-01-27T18:53:10Z
dc.date.available2025-01-27T18:53:10Z
dc.date.issued2023
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractPort service quality stands in a vital position in port competitiveness. In this study, we aimed to prioritize the Sustainable Port Service Quality (SPSQ) factors. Firstly, we investigated the SPSQ factors with the help of the related literature. We determined 3 main, and 15 sub-criteria evaluate the SPSQ. Survey questionnaire forms were sent to the experts who perform in several different areas in the port sector. Afterward, we employed the interval type-2 fuzzy analytic hierarchy process (IT2-FAHP) to weighting the identified criteria. According to the results, the economic main criteria were selected as the most prioritized criteria for experts’ evaluations. Furthermore, C1.2. “Efficiency of Loading and Discharging Operations” and C1.5 “Port Infrastructure” and C3.1. “Environmentally Responsible Operations (Waste Management etc.)” were evaluated as the most three prioritized sub-criteria with the highest scores respectively. This study contributed to the literature in two different unique ways; (1) revealing the SPSQ criteria and (2) employing the IT2-FAHP method to prioritize the port service quality criteria. Identified service quality model can be used for port practitioners and findings may be applied as recommendations for port practitioners to have a greater influence on their customers.
dc.identifier.doi10.1007/978-3-031-39438-6_2
dc.identifier.endpage45
dc.identifier.issn1434-9922
dc.identifier.scopus2-s2.0-85176227231
dc.identifier.scopusqualityQ3
dc.identifier.startpage27
dc.identifier.urihttps://doi.org/10.1007/978-3-031-39438-6_2
dc.identifier.urihttps://hdl.handle.net/20.500.12428/12618
dc.identifier.volume428
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer Science and Business Media Deutschland GmbH
dc.relation.ispartofStudies in Fuzziness and Soft Computing
dc.relation.publicationcategoryKitap Bölümü - Uluslararası
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_Scopus_20250125
dc.subjectFuzzy AHP
dc.subjectInterval type-2 fuzzy sets
dc.subjectMaritime logistics
dc.subjectPort management
dc.subjectSustainability
dc.subjectSustainable port service quality
dc.titleInterval Type-2 Trapezoidal Fuzzy AHP: Evaluation of Sustainable Port Service Quality Factors
dc.typeBook Chapter

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