TOPLAM KALİTE YÖNETİMİNİN VERİ TABANI: İNSAN KAYNAKLARI YÖNETİMİ

This study does not onlv question the nature of “quality” concept from the procedural evolution poiııt of view “total quality management” has göne through, but it also provides indications about how efforts to accomplish goals like improving the quality of labor life and maximizing custotner satisfaction by taking into consideruıion the co-reiation with structural and functional contributions which the human resource and management, the most unit/ue Creative power of organizations has created tvithin the same procedural evolution concept, can be organizeli within an organization. Accordingly, this article aims to study quality and management of its creator; the human factor with a mentality of integrity meeting customer requirements and expectations, and also the structural, functional and technical arrangements within the organization. I