Quality Management Research in Tourism Literature: A Bibliometric Analysis Approach

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dc.authoridErden Ayhün, Sena / 0000-0003-0142-1344
dc.authoridÇavuşgil Köse, Bilge / 0000-0001-8646-4401
dc.contributor.authorErden Ayhün, Sena
dc.contributor.authorUsta Kara, Işıl
dc.contributor.authorÇavuşgil Köse, Bilge
dc.date.accessioned2025-01-27T20:47:55Z
dc.date.available2025-01-27T20:47:55Z
dc.date.issued2024
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractQuality is an important indicator for the service sector. Currently, increasingly competitive conditions, technological development and changes in customer demands and needs bring importance to the concept of quality in the tourism sector, as in many other sectors. The key role of quality management in enabling sustainable competitive advantage has guided many researchers in the field of tourism science to focus on this issue. Nevertheless, there are limited bibliometric and systematic assessments, even though they are becoming increasingly popular in the tourism industry. To contribute to further research collaboration and expand knowledge in this subject area, a bibliometric study was conducted. This research examines quality management in the tourism literature, the growth trajectory and geographical distribution of studies, the distribution of publications according to WOS indexes, the most productive authors and countries, the authors and documents that have had the greatest impact, the intellectual structure of quality management, global academic collaboration, and the main themes of publications. This study aims to identify the key issues and gaps in the literature related to quality management in the context of tourism. For this purpose, the Web of Science (WoS) database was scanned. This paper conducts a bibliometric literature evaluation of 993 articles published between 2004 and 2023. Performance analysis and science mapping techniques were used in this study. Visualization of similarities (VOS) viewer software was used to create bibliometric maps. It is concluded that the concepts of service quality and quality of life (QoL) have become prominent in tourism. It is also determined that words related to sustainability and the environment have been used in recent years. According to the results of the study, 2021, 2022 and 2020 are the most productive years. China, the USA, and Spain are the countries that have contributed the most to the development of the literature. The United Kingdom has worked in cooperation with twenty-nine countries, China's link strength is greater, as it has cooperated with twenty-seven countries. Conversely, the university that has made the greatest collaborative contributions to science is Hong Kong Polytechnic University. Thus, it is anticipated that this research will further scientific contributions to the examination of quality management in the literature related to tourism.
dc.identifier.doi10.21272/mmi.202
dc.identifier.endpage74
dc.identifier.issn2218-4511
dc.identifier.issn2227-6718
dc.identifier.issue2
dc.identifier.startpage55
dc.identifier.urihttps://doi.org/10.21272/mmi.2024.2-05
dc.identifier.urihttps://hdl.handle.net/20.500.12428/25087
dc.identifier.volume15
dc.identifier.wosWOS:001262385500003
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.language.isoen
dc.publisherSumy State University
dc.relation.ispartofMarketing and Management of Innovations
dc.relation.publicationcategoryinfo:eu-repo/semantics/openAccess
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WoS_20250125
dc.subjecttourism management
dc.subjectquality management
dc.subjectstrategic management
dc.subjectbibliometric mapping
dc.subjectVOSviewer
dc.titleQuality Management Research in Tourism Literature: A Bibliometric Analysis Approach
dc.typeArticle

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