The ChatGPT application on quality management: a comprehensive review

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dc.authorid0000-0003-0924-3685
dc.contributor.authorAtalan, Abdulkadir
dc.date.accessioned2026-02-03T12:02:22Z
dc.date.available2026-02-03T12:02:22Z
dc.date.issued2025
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractArtificial intelligence (AI)-based ChatGPT application has begun to be discussed in many areas due to its rapid impact on human life. This study provides an overview of the applicability of ChatGPT for quality management and discusses the advantages, disadvantages, limitations, different perspectives, and future concerns of ChatGPT. The current review study reveals the contribution levels of ChatGPT to the effectiveness of decisions that need to be taken into account and implemented in quality management, which is a human-oriented approach. The top 9 (3 main and 6 sub-subjects) titles, abstracts, and keywords for each search term (a total of 166 publications) were analyzed independently to examine all aspects of the topic of this study. PubMed, Scopus, Web of Science (WoS), medRxiv, arXiv, and SSRN databases were used to select relevant articles. Studies emphasize that the ChatGPT application has inevitably become an indispensable tool to provide better service, increase efficiency, and reduce errors by supporting quality management processes. In addition, while analyzing a certain point with specific techniques in quality-related studies, the studies examined indicate that ChatGPT provides continuous improvement and accuracy in quality management because it is a constantly developed and updated model. However, users should note that ChatGPT has many limitations regarding quality management and the need for human expertise and control. As a result, the present review study will contribute to researchers by providing basic suggestions for future quality applications of the ChatGPT tool.
dc.identifier.doi10.1080/23270012.2025.2484225
dc.identifier.endpage259
dc.identifier.issn2327-0012
dc.identifier.issn2327-0039
dc.identifier.issue2
dc.identifier.scopus2-s2.0-105005588405
dc.identifier.scopusqualityQ1
dc.identifier.startpage229
dc.identifier.urihttps://doi.org/10.1080/23270012.2025.2484225
dc.identifier.urihttps://hdl.handle.net/20.500.12428/34721
dc.identifier.volume12
dc.identifier.wosWOS:001491617500001
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthorAtalan, Abdulkadir
dc.language.isoen
dc.publisherRoutledge Journals, Taylor & Francis Ltd
dc.relation.ispartofJournal of Management Analytics
dc.relation.publicationcategoryDiğer
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20260130
dc.subjectChatGPT
dc.subjectquality management
dc.subjectartificial intelligence
dc.subjectadvantages
dc.subjectdisadvantages
dc.subjectlimitations
dc.subjectfuture concerns
dc.titleThe ChatGPT application on quality management: a comprehensive review
dc.typeReview

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