Client's Experiences of Online Counseling: Satisfaction and Therapeutic Alliance

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dc.contributor.authorZeren, Serife Gonca
dc.contributor.authorErus, Seher Merve
dc.contributor.authorAmanvermez, Yagmur
dc.contributor.authorGenc, Arzu B. U. Y. R. U. K.
dc.contributor.authorDuy, Baki
dc.date.accessioned2025-01-27T20:29:34Z
dc.date.available2025-01-27T20:29:34Z
dc.date.issued2022
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractOnline counseling has been increasingly becoming widespread. Nevertheless, the number of studies investigating counselees' online counseling experience in-depth is scarce, especially in Turkey, despite the proliferation of the service. Therefore, this phenomenological study aims to understand the experiences of participants who received online counseling regarding satisfaction and therapeutic alliance. For this purpose, semi-structured interviews were conducted with six participants. Thematic analysis was applied to explore their satisfaction with online counseling and therapeutic alliance. The results showed that three themes emerged for satisfaction with online counseling; improvements in the symptoms, the flexibility of the online counseling, and limitations of online counseling. Thematic analysis of therapeutic alliance revealed the themes; goals, tasks, and bond. As a result, the participants reported high satisfaction with the online sessions, and they were able to establish a therapeutic alliance with their counselor in setting goals, seeking solutions to problems, and bonding. Overall, most of the participants reported positive experiences with online counseling in terms of improvement in their situation and establishing significant relationships with their counselor over the Internet.
dc.description.sponsorshipScientific and Technological Research Council of Turkey (TUBITAK) project [115K429]
dc.description.sponsorshipThis study was supported by The Scientific and Technological Research Council of Turkey (TUBITAK) project (project number: 115K429) .
dc.identifier.doi10.14812/cufej.843542
dc.identifier.endpage658
dc.identifier.issn1302-9967
dc.identifier.issue1
dc.identifier.startpage634
dc.identifier.urihttps://doi.org/10.14812/cufej.843542
dc.identifier.urihttps://hdl.handle.net/20.500.12428/22985
dc.identifier.volume51
dc.identifier.wosWOS:000793502900023
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.language.isoen
dc.publisherCukurova Univ
dc.relation.ispartofCukurova University Faculty of Education Journal
dc.relation.publicationcategoryinfo:eu-repo/semantics/openAccess
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20250125
dc.subjectOnline counseling
dc.subjectFace-to-face counseling
dc.subjectClients' satisfaction
dc.subjectTherapeutic alliance
dc.titleClient's Experiences of Online Counseling: Satisfaction and Therapeutic Alliance
dc.typeArticle

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