A Study on Job Satisfaction Levels of Employees Working in 112 Emergency Health Services

The information asymmetry, non substitutability, and non storability inherent in healthcare services highlight the importance of examining organizational concepts, paving the way for scientific studies that address similar issues in diverse ways. Employee job satisfaction levels are considered a significant factor in patient intervention and diagnosis. In this context, the research investigates the job satisfaction levels of personnel working in 112 emergency ambulance services across eight provinces in Turkey. Data from 595 participants were analyzed using the job satisfaction scale developed by Weiss et al. (1967) and reliable tests (Mann-Whitney U). The study aims to gain a deeper understanding of organizational behavior in stressful work environments by focusing on demographic factors, intrinsic and extrinsic satisfaction dimensions, and job related variables. In this regard, the research contributes to the fields of health management and organizational behavior by providing new findings on regional differences among provinces, the role of hobbies, and variations based on job titles. These contributions are significant in the context of the limited number of studies related to prehospital emergency health services.