EVALUATION OF POSTGRADUATE THESES ON SERVICE QUALITY AND SERVICE QUALITY MEASUREMENT MODELS IN TOURISM

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dc.contributor.authorDemirbulat, Özge Güdü
dc.contributor.authorSaatcı, Gencay
dc.date.accessioned2025-05-29T05:39:27Z
dc.date.available2025-05-29T05:39:27Z
dc.date.issued2022
dc.departmentÇanakkale Onsekiz Mart Üniversitesi
dc.description.abstractThe aim of this study is to make a bibliometric analysis of the postgraduate theses on service quality and service quality measurement models in the field of tourism, published on the official website of the Council of Higher Education National Theses Center, between the years 1995-2022, based on various parameters. For this purpose, the study data were obtained by scanning theses, published on the official website of the Council of Higher Education National Theses Center, with the terms of “Service Quality”, “SERVQUAL”, “RECQUAL”, “LODGSERV”, “SERVPERF”, “LODGQUAL”, “DINESERV”, “HOLSAT”, “HOTELQUAL”, “HOLSERV” , “HISTOQUAL”, “AIRQUAL”, “SERVPERVAL”, “TANGSERV”, “ECOSERV”, “LQI”, “HOTELZOT”, “TOURSERVQUAL”, “RURALQUAL”, “DINESCAPE”, “GRSERV”, “HOTSPERF” and “ECOPERF”. According to the findings obtained as a result of the examinations, 143 postgraduate theses, 113 of which were master’s theses and 21 of which were doctoral dissertations, were reached. While examining the theses reached; various parameters such as “the year of publication of the theses, the type of the theses, the institute to which the theses is published, the department where the theses is published, the subject of the theses, the university where the theses is published, the availability of the keywords used in the theses, the language in which the theses is published, the title of the advisor, the number of pages of the theses, the distribution of the keywords used in the theses, service quality measurement model used in the theses” are taken as basis. As a result of the study, it was determined that the SERVQUAL measurement model in particular, DINESERV, SERVPERF, ECOSERV and GRSERV measurement models were used in the vast majority of 143 postgraduate theses published on service quality measurement models used in the field of tourism.
dc.identifier.endpage265
dc.identifier.issn2602-4144
dc.identifier.issue2
dc.identifier.startpage242
dc.identifier.urihttps://hdl.handle.net/20.500.12428/32324
dc.identifier.volume6
dc.language.isoen
dc.publisherÇanakkale Onsekiz Mart Üniversitesi
dc.relation.ispartofGastroia: Journal of Gastronomy And Travel Research
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_DergiPark_20250529
dc.subjectService Quality
dc.subjectService Quality Measurement Models
dc.subjectBibliometric Analysis
dc.titleEVALUATION OF POSTGRADUATE THESES ON SERVICE QUALITY AND SERVICE QUALITY MEASUREMENT MODELS IN TOURISM
dc.typeResearch Article

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