Yazar "Koyuncu, Mustafa" seçeneğine göre listele

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    Examining media effectiveness across cultures and national borders: A review and multilevel framework
    (Sage Publications Inc, 2011) Leonard, Karen Moustafa; Van Scotter, James R.; Pakdil, Fatma; Chamseddine, Nadine Jbeily; Esatoglu, Ezel; Gumus, Murat; Koyuncu, Mustafa
    We explore the ways that perceptions of media effectiveness are affected by the societal culture, organizational culture, occupational (professional) culture, individual characteristics, and technology acceptance. This is an important subject to explore, as communication is essential to organizational functioning. The continuous drive for communication to individuals in different national and organizational situations around the world, due in part to globalization, leads us to ask: which medium is perceived as the most effective for each of the tasks a manager may be called upon to perform, particularly in different cultures? In other words, is the receiver getting the message that we intend, when the receiver is not in the same situation (societal, organizational, professional, etc.) as the sender? There are contexts of shared values, rules, and experiences that affect communication; words do not have the same meaning and value across languages and cultures (Macnamara, 2004). This means that the message sent from one context may not be the message received in another. If we are not communicating the messages we intend, then our method of communicating may be efficient, but it is certainly not effective. However, there is little research on the effectiveness of media types. We develop a framework highlighting the intersection of variables salient to effectiveness: societal, organizational, and occupational culture, individual characteristics, and technology the sender? In the conclusion, we suggest future work that might be appropriate, given the increasing interest in global communication.
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    GENDER DIFFERENCES IN WORK EXPERIENCES AND WORK AND LEARNING OUTCOMES AMONG EMPLOYEES IN THE MANUFACTURING SECTOR IN TURKEY: AN EXPLORATORY STUDY
    (2015) Burke, Ronald J.; Koyuncu, Mustafa; Acar, Füsun Tekın; Wolpın, Jacob; Koyuncu, Kadife
    This study examined gender differences in work experiences and work outcomes among 215 male and 46 female employees working in the textile and furniture sectors in Turkey. Data were collected from 261 employees, a 65 percent response rate, using anonymously completed questionnaires. Respondents were mostly male, worked full-time, had relatively short job and firm tenures, generally held jobs involving some supervisory responsibilities, and worked 41 to 50 hours per week in fairly large firms. All measures used here had been used and validated previously by other researchers. Work experiences included perceptions of supervisor empowering behaviors; outcomes included job satisfaction, affective commitment, work engagement, engaging in voice behaviors, and intent to quit. Learning related outcomes included learning opportunities and self-rated employability. There were small differences in departments in which men and women worked with a slightly higher percentage of men in production and a slightly lower percentage of men in accounting, human resource management and marketing. Consistent with earlier work, significant gender differences were found on several personal demographic and work situation characteristics. Women were younger, less likely to be married, were more highly educated, were at lower organizational levels, had less job and organizational tenure. Males and females had similar perceptions of their supervisor's empowering behaviors, their own levels of psychological empowerment, similar learning opportunities and levels of self-rated employability and on most work outcomes (e.g, job satisfaction, organizational commitment, intent to quit).
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    Öğe
    Hotel Star Ratings And Perceptions Of Servant Leadership And Service Quality Provided By Front-Line Service Workers In Four-And Five-Star Hotels In Turkey An Exploratory Study*
    (2014) Burke, Ronald J.; Koyuncu, Mustafa; Ashtakova, Marina; Eren, Duygu; Çetin, Hayrullah
    This research examined employee perceptions of servant leadership provided by their supervisors/managers and employees' reports of service quality provided to clients by their hotels by front line workers employed in four- and five -star hotels in Turk ey. Data were collected from 221 front -line employees, a 37% response rate, 104 work ing in four-star hotels and 93 work ing in five-star hotels, using anonymously completed questionnaires. Consistent with other research on front-line work ers, respondents were generally young, had relatively short organizational tenures, and had high school educations. Previously developed and validated measures of servant leadership (Liden, Wayne, Zhao & Henderson, 2008) and service quali ty (Parasuraman, Zeithaml & Berry, 1998) were used and both were found to be highly reliable in this study. Respondents work ing in five -star hotels reported lower levels of servant leadership with respondents work ing in four - and five=tar hotels indicating similar levels of service quality.
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    Öğe
    KONAKLAMA İŞLETMELERİNDE ALGILANAN ÖRGÜT KÜLTÜR TİPİNİN ÇALIŞANLARIN SOSYAL KAYTARMA DAVRANIŞLARINI ALGILAMASINA ETKİSİ ÜZERİNE BİR ARAŞTIRMA
    (2014) Sünnetçioğlu, Serdar; Korkmaz, Halil; Koyuncu, Mustafa
    Bu çalışma otel işletmeleri çalışanlarının sosyal kaytarma davranışlarını ve bu davranışların örgüt kültürü ile olan ilişkisini incelemek amacıyla yapılmıştır. Araştırma evreni İstanbul ilinde yer alan 4 ve 5 yıldızlı otellerden oluşmaktadır. Çalışma kapsamında araştırmaya katılmayı kabul eden otel işletmelerine anket formları gönderilmiş ve toplamda 316 geçerli anket geri dönüşü yapılmıştır. Elde edilen veriler Spss 20.0 programında analiz edilmiştir. Araştırma bulgularında algılanan örgüt tipinin ve örgüt kültürü boyutları olan sosyalleşme ve dayanışmanın sosyal kaytarma algısını etkileyen değişkenler olduğu saptanmıştır. Buna göre zincir ve 5 yıldızlı otel çalışanlarının bağımsız ve 4 yıldızlı otel çalışanlarına göre topluluksal kültür algılaması daha yüksektir ve topluluksal kültürlerde sosyal kaytarma davranışının daha az algılandığı görülmüştür. Ayrıca örgüt kültürü bileşenlerinden sosyalleşmeden çok dayanışma faktörünün daha çok sosyal kaytarma üzerinde önemli negatif etkisi olduğu anlaşılmıştır. Bu açıdan kollektif ve grup çalışmalarının çok önemli olduğu turizm ve otelcilik sektöründeki işletmelere özellikle dayanışma ve sosyalleşme düzeylerinin yüksek olduğu topluluksal kurum kültürü oluşturarak sosyal kaytarma gibi istenmeyen davranışların önüne geçmeleri önerilmektedir.
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    Öğe
    Otel İşletmelerinde Psikolojik Sözleşme İhlalinin İş Tatmini ve İşten Ayrılma Niyetine Etkisi
    (2014) Koyuncu, Mustafa; Katlav, Eda Özgül
    Bu çalışmanın amacı, otel çalışanlarının psikolojik sözleşme ve psikolojik sözleşme ihlal algılarını belirlemek ve otel işletmelerinde çalışan (n=228) işgörenlerin psikolojik sözleşme ve psikolojik sözleşme ihlal algılarının iş tatmini ve işten ayrılma niyeti üzerindeki etkisini ortaya koymaktır. Bu amaçla otel işletmelerinde psikolojik sözleşme ve psikolojik sözleşme ihlalinin iş tatmini ve işten ayrılma niyeti üzerindeki etkisini belirlemek için bir model önerilmiş ve test edilmiştir. Veriler, Nevşehir'deki dört ve beş yıldızlı otel işletmelerinde çalışan işgörenlere uygulanan anket tekniği ile toplanmıştır. Araştırma sonucunda otel işletmelerinde çalışan işgörenlerin psikolojik sözleşme algısı ve boyutlarının iş tatmini üzerinde etkili olduğu görülmüştür. İlişkisel psikolojik sözleşme algısı ile psikolojik sözleşme ihlal algısının da işten ayrılma niyeti üzerinde etkisi olduğu tespit edilmiştir.
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    Öğe
    Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey Achieving competitive advantage
    (Emerald Group Publishing Ltd, 2014) Koyuncu, Mustafa; Burke, Ronald J.; Astakhova, Marina; Eren, Duygu; Cetin, Hayrullah
    Purpose - The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee's reports of service quality provided to clients by their hotels. Design/methodology/approach - Data were collected from 221 frontline employees, a 37 per cent response rate, working in four- and five-star hotels in Cappadocia, Turkey. Previously developed and validated measures of servant leadership (Liden et al., 2008) and service quality (Parasuraman et al., 1988) were used and both were found to be highly reliable in this study. Findings - Respondents were generally young, had relatively short organizational tenure and had high school educations. Respondents having longer organizational tenures and those working in five-star hotels reported lower levels of servant leadership. Longer tenured employees, and males, rated some dimensions of service quality lower as well. Service employees reporting higher levels of servant leadership from their supervisors/managers generally indicated higher levels of service quality. Research limitations/implications - Some limitations should be noted. First, all data were collected using respondent self-reports, raising the limited possibility of response set tendencies. Second, the sample, while reasonably large, may not be representative of all hotel employees in Turkey. Third, all properties were located in one region of Turkey and may not be representative of hotel employees in other regions of the country. Practical implications - First, organizations could select individuals exhibiting higher levels of servant leadership potential based on indications that these individuals are interested in developing long-term relationships with staff and co-workers and in helping them become more skilled in doing their jobs. Selection can also be augmented by servant leadership training (Fulmer and Conger, 2004). Supervisors/managers could be coached to help them develop their staff and help them meet their unique goals (Raelin, 2003). Finally, workplace cultural value supportive of both servant leadership and service quality can be identified, modeled by senior level managers, supported and rewarded. Originality/value - Most studies focus on defining and measuring servant leadership or service quality. This study investigates the relationship between servant leadership and service quality.